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SOCIAL Media = Leveraging Collective Intelligence: The first fork, the original promise of Web 2.0 , is about harnessing collective intelligence internally and externally.

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Web 2.0 Trends – Minus the Hype « Udayan Banerjee's Blog – From …

Tags: collective-intelligence, Customer, customer-support, first-fork, initiative, intelligence, leveraging, Media, the-original
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